Last updated: 1 October 2026
This policy explains how refunds work for products bought on cycleandsage.com, operated by CYCLE & SAGE DIGITAL, Nairobi, Kenya.
Digital downloads
Our journals and planners sold on this website are digital downloads. Because a digital file can’t be returned once it has been delivered, digital purchases are generally non-refundable once the download link has been issued.
We will always put things right, and will offer a replacement file or a full refund, if:
- your download link doesn’t work and we can’t fix it within 3 working days;
- the file is corrupted, incomplete, or materially different from the product description;
- you were accidentally charged twice for the same order.
Please contact us within 14 days of your purchase, with your order number, at support@cycleandsage.com.
Printed (paperback) editions
Our printed paperbacks are sold and shipped by Amazon. Returns and refunds for paperbacks are handled under Amazon’s own returns policy — please start a return from your Amazon account.
How refunds are paid
Approved refunds are made to the original payment method (for example, your PayPal account or card) within 10 working days. Your bank or payment provider may take a few extra days to show the refund.
Your legal rights
This policy does not affect any rights you have under the Kenya Consumer Protection Act, 2012 or other consumer law that applies to you.
Contact
Questions about an order? Email support@cycleandsage.com and we’ll get back to you as soon as we can.